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Customer success means everything to us.

That’s why we don’t have a “professional services” or “consulting” department. At Directworks, it’s the “Customer Success” team.

With many years of experience as sourcing and supplier management professionals, combined with deep expertise in the application of our software, we’re here to make sure you get the most out of your investment, every step of the way.

When surveyed about their most recent support experience, our last 100 respondents said:

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Implementation – Plan for success from the word go

Our Customer Success team will get you up and running quickly. We’ll guide you through the pivotal solution configuration phase and work shoulder-to-shoulder with you to enable your long-term sourcing and supplier management success.

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Expertise – Tap our experience on demand

Each member of our Customer Success team has years of experience planning and executing sourcing and supplier management activities with our software. We provide expert assistance to help you achieve the best results. No matter what the challenge, our team can help you every step of the way.

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Training – What you want, when you want it

Join the thousands of people our Customer Success team has trained and taken from rookies to super users. We’re there for you and your suppliers.

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Integration – Extend the value of your IT systems

Integrating Directworks with your existing systems extends the value of your IT investments by enabling broader use of critical information for smarter decision making. Our flexible integration framework supports the secure exchange of information between your ERP, PLM, and other systems and the Directworks platform.

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Support – Issues happen

When you encounter a problem, we’re here to help. Our global support team is always there with a fast, friendly response when an issue arises. And yes, they’re real people!

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