Directworks Sourcing and supplier management in the cloud

Customer success means everything to us.

That's why we don't have a "professional services" or "consulting" department. At Directworks, it's the "Customer Success" team.

With an average of 12 years of experience as sourcing and supplier management professionals, combined with deep expertise in the application of our software, we're here to make sure you get the most out of your investment, every step of the way.
 
When surveyed about their most recent support experience, our last 100 respondents said:
 

Implementation – Ready, set, savings


Our implementation process will get you up and running quickly. We’ll guide you through the pivotal deployment phase to help you get your site configured and users ready to start saving.

Sourcing expertise – Tap our experience


Each member of our Customer Success team has years of experience planning and executing sourcing projects using our software. We provide expert assistance with all phases of strategic sourcing initiatives, and help you achieve real results. Our services team can help you every step of the way.
 

Training – What you want, when you want it


Join the thousands of people our Customer Success team has trained and taken from rookies to super users. From online courses to comprehensive on-site training, we’ll be there for you and your suppliers.

Integration – Extend the power of Directworks


Integrating Directworks with your existing systems extends the overall impact of the product by creating a more efficient exchange of information. We integrate with your ERP, PLM, and homegrown applications.

Support – Issues happen


When you encounter a problem, we’re here to help. Our global support team is always there with a fast, friendly response when an issue arises. And yes, they’re real people! 

Need support now? Go to our support site.

 

When you're ready to experience customer success of your own, contact us.